Feature Story

The Future Of Requirements Management Amidst The Spread And Aftermath Of Covid-19

COVID-19 is affecting people and businesses all over the world and will most certainly impact the global economy in ways we still can’t even begin to imagine. Certain paradigms will shift for the rest of our lives. Some companies have found it hard to transition to a Work-From-Home (WFH)-friendly environment. In a matter of one week, companies have realized (or have been forced to) that working remotely was an option with the right tools. This is where Requirement Management platforms come into play.

What is the future of Requirement Management platforms amidst the spread and aftermath of COVID19? Here are three ways Requirement Management platforms are changing:

Remote Working – WFH will impact the tools we use on a daily basis – we will increasingly rely on hosted, distributed and web solutions and, of course, video conferencing. One-on-one’s and team meetings are no longer taking place in the way they used to, and instead, users are provided a login to a platform in which they can check the status of projects. Users need to learn new tools instead of relying on other people's reports or briefings.
Requirements Management platforms will also need to adjust to this “new normal” and provide simpler interfaces for non-technical users. Collaboration features such as discussions, comments and information sharing will become critical for teams. Role-based access will also be essential to provide an adequate environment to users so that they can easily find the required data and perform critical tasks.
Consolidation and Automation – Companies in the past were able to get along with poorly defined processes by means of “cultural transmission” (the ability to teach new employees the unwritten rules, behaviors and processes by observation). However, given that more employees will now be remote and have less opportunity to “observe” the implicit processes of the company, this transmission will be much more difficult.
Larger organizations with no well-defined processes will struggle to stay competitive and will eventually have to adapt. Smaller organizations with no well-defined processes but with well-coordinated teams may rely on existing relationships but will find it hard to grow. Requirements Management platforms will have to smoothly support different processes, including hybrid approaches. These platforms should allow process managers to define the rules of the desired process in order to guide the rest of the users through the steps and avoid inconsistencies.
Artificial Intelligence – The current social distancing will have a lasting impact in social relationships. Over time, people may become more comfortable interacting with a machine rather than humans for essential tasks. In the short-term, ADAS (advanced driver-assistance systems) will likely see a surge, as people may prefer to take an Uber or Lyft without a human driver. Ride-sharing apps with autonomous vehicles will become the norm.
However, this surge does not come without a challenge. The biggest one will be the certification of these systems to guarantee that they are safe to use. The challenge is that these systems use Deep Neural Networks (DNN) which are basically algorithms that learn and gain experience in order to provide an optimal outcome. A DNN may be taught how to play chess and it may play with itself to gain “experience” until it becomes a better player than a human. For example, AlphaZero, a computer program by Alphabet (Google), achieved a superhuman level in Chess, Shogiand Gowithin 24 hours of training.

The same applies to ADAS – based on different parameters, a DNN will learn how to drive and “decide” what to do in different situations. This poses a gigantic principles issue when it comes to regulations. Most safety regulations are based on the fact that you have a clear understanding of how the system will behave, meaning that you can test the system against the specifications and clearly determine that if the output of the tests meet the expected results, then the system is safe. With ADAS, when asking how your DNN will behave in any given situation, the answer is, simply, “we can’t possibly know.” Whether the machine will stop in front of an obstacle or try to overpass it is something that we just don’t know. Not only that, but tomorrow, it might behave in a different way than it does today. However, we do know that the DNN will keep learning and eventually behave better than a human, providing a safer and quicker response.

In order to demonstrate that these systems are within certain ranges of safety, we will need to demonstrate that basic requirements are somehow met by the DNN, such as traffic regulations and driving best practices, as well as guarantee that all possible hazards are taken into consideration and appropriate mitigation measures are put into place. Requirements Management platforms will also play a fundamental role in the development of DNN and ADAS, by tracking these basic requirements and the mitigation of potential hazards in the implementation. Requirements Management platforms will offer integration with the simulation of scenarios where we will be able to observe how the system will behave in certain situations and validate that our premises are met, and the outcomes are satisfactory.

We simply cannot begin to grasp what the future will look like and what the impact of this new situation will be in the business world, but we do know that it will change. Survival is not mandatory. Organizations that are likely to stay in business are those with the capacity to adapt to change. Many large organizations will have to behave as startups, re-imagine their markets and change their value proposition.

Requirements Management platforms will have to facilitate an agile approach to business, while maintaining an efficient development process. For regulated environments, this may mean even shorter times-to-market, more imaginative prioritization of business demand and, potentially, integration of design thinking processes into the development process. As industries and companies are trying to adapt to these changing times, Requirements ALM will remain a cornerstone for the cohesiveness of teams and the effectiveness of their processes. This may help companies pivot towards new business models, minimizing organizational stress.

In the meantime, Requirements ALM platforms will face the responsibility of engaging new and diverse stakeholders and supporting the needs of heterogeneous departments with different processes and goals, in one single, comprehensive environment. In the meantime, stay calm and stay safe.

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